We could never get the wireless remote to pair up with the toilet (MOD# TH-0111) how do I get a new remote
We bought a Royal Line Onderous bidet toilet some years ago. We could never get the wireless remote to pair up with the toilet (MOD# TH-0111)
The buttons on the side of the toilet work but the water is cold and dryer does not work either. A number of people have tried (the instructions are pretty easy to follow) but it would never work. We've unplugged it and plugged it back in...the little red light on the back of the toilet came on and every thing just like it was supposed to when trying to program it but nothing. I don't know if it is something in the toilet or if it is an issue with the remote. Is there a way of checking? How do I get a new remote? HOW DO I GET THIS THING TO WORK?