I just bought and install bio bidet 800 and get water leaking at the T pipe and 3/8" adapter to the water soure.
BB-800 Prestige Bidet Seat
This is the new Bio Bidet I just bought last week. I installed the new Bio Bidet 800 last night and get water leak from the T Valve. I have a 3/8" outlet water source, therefore I have to use the 3/8" spare nut as an adapter from my water source to the T valve. I have leak at both side of the 3/8" adapter to 1/2". I try to uninstall and install many times and I keep haveing leak from this area. I am a handyman and this task should be very simple with my experience. I beleive this is a fault design. Do you have a T valve that take in 3/8" outlet water soure, so that I don't have to use the little 3/8" adapter, which you call as "3/8" spare nut? This 3/8 adapter is a one that cause all leak, therefore I don't want to use it also since it adding another two joint pipe that will cause the leak.
Please send me the part so I can repair it ASAP. othherwise I have to return the product.
Open Jun 29, 2020 - 08:15 AM
Warranty, Installation instructions, Repairs, Replacements
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Jun 29, 2020 - 08:15 AM
Thank you for contacting Bio Bidet Customer Support. If you are able to access your toilet tank, we can send you a 7/8" T-valve that will attach directly to the toilet tank.
Please contact Bio Bidet Customer Support directly at (877) 339-5214; Monday-Friday 9am-5pm Central Time. Thank you, Bio Bidet Customer Support
Source: BB800 Connection
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