How do you get the front of the lid to stay down?
After the installation the front of the lid pops up. I used the spacers and that does not help. Big gaps between the toilet seat and the porceilon edge of the toilet itself. The unit also came with two oval spacers I assume are for the bottom of the seat- but there were no instructions for installation.
Open Jun 18, 2020 - 06:37 AM
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Jun 18, 2020 - 06:37 AM
Thank you for contacting Bio Bidet Customer Support.
Yes, the spacers are to be placed in between the toilet seat feet to alleviate the gaping issue.
Please try sliding the bidet forward as well. If that does not work, you may need a flat-bottomed seat to prevent gaping.
Contact Bio Bidet Customer Support directly at (877) 339-5214; Monday-Friday 9am-5pm Central Time if you have any further questions! Thank you, Bio Bidet Customer Support
Source: NonElectric Gaping Issue
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