Jan 22, 2020 - 06:38 AM
Thank you for contacting Bio Bidet support!
Some of units go through quality testing at the factory which requires hooking the units up to a water connection. In this case, there will be some water on or in the unit.
Please contact us directly at firstname.lastname@example.org with your proof of purchase if you believe you have received a used unit.
Bio Bidet Support