Aug 09, 2019 - 02:09 PM
Thank you for contacting Bio Bidet Support. What you are describing sounds like the box may need to be replaced. So that we can assist you better please contact us directly at firstname.lastname@example.org. To cover any needed parts under the warranty please include your proof of purchase. (We can accept a screen shot or picture if that is easier for you.) Thank you, Bio Bidet Support.
Source: Flow Faucet Sesnor