Jun 24, 2019 - 08:38 AM
Thank you for contacting Biobidet Support.
We are sorry to hear your BB600 seat ring is no longer slow closing. We can help you with this.
Firstly you will want to remove the bidet from the mounting plate and give it a couple of shakes from side to side. Listen carefully for any rolling parts inside the bidet. If you hear any ratteling, then the seat damper (slow close feature) has broke off inside the bidet. If this part has broke off you will need a replacement housing (body of bidet).
After you have checked for damage, please contact us further for part ordering at firstname.lastname@example.org. Please include a copy of your proof of purchase for warranty activation if aoplicable.
You can also order the seat damper online at the following link: