May 21, 2019 - 07:01 AM
Thank you for contacting Biobidet Support.
The may need some personal attention in the position.
To do this you will manually adjust the nozzle.
Perform the manual cleaning procedure as follows:
Do not sit on the seat.
Press the "Front" button on the remote for 2 seconds for nozzle to extend.
When the nozzle extends, gently pull towards you at the same time.
Press the "Stop" button on the remote to retract the nozzle and genetly push inside.
You may have to do this a few times until you achieve the proper position.
If you are still experiencing this problem after this procedure, please contact us further at firstname.lastname@example.org
Source: Nozzle Position