May 16, 2019 - 11:28 AM
Thank you for contacting Biobidet Support.
I am sorry to hear you are having troubles with your Flow Faucet. These is an auto shutoff as you state. Loss of this function sounds like the black control box.
Make sure at the black box to disconnect the thin black cable by unscrewing a half turn and pulling apart for 30 seconds. Reconnect and try again.
If you are still having difficulties, please contact us for warranty support at firstname.lastname@example.org. Please also include your proof of purchase or purchase details for warranty activation.
Source: Flow Faucet Autoshutoff