Apr 08, 2019 - 06:26 AM
Thank you for contacting Biobidet Support.
I am sorry to learn your Slim One has a leak from the nozzle! I am also sorry you received no response still!
The leak from the nozzle could mean more than one problem. First thing to check is to make sure the drain bolt is not open under the body of the bidet, if open there is no where for the water in the tank to go except from the nozzle.
If you are experiencing this leak with the drain bolt fully closed this would indicate internal problems that will require the unit to be repaired.
Unfortunatly I am not able on this forum to get you all set up for repairs. We will need a request sent to firstname.lastname@example.org or call us at 847-458-2334 M-F 9AM-5PM CST.
I do apologize for this inconvenience.
Source: Slim One Leak from nozzle