Mar 18, 2019 - 07:48 AM
Thank you for contacting Biobidet Support.
I am so very sorry to hear your seat is now cracked for the 3rd time! This sould NOT be happening!
The only two things that have been confirmed of cracked, broke seats is either use of chemicals on the bidet as well as improper seat mounting with considerable over/under hang on the toilet bowl. This can cause stress fractures.
If you wish to replace you seat ring that is cracked contact us at firstname.lastname@example.org with your Proof of Purchase copy to activate any existing warranty.
Source: BB2000 Seat Crack