Mar 01, 2019 - 07:44 AM
Thank you for contacting Bioibdet Support.
I am sorry to hear your BB-1000 is leaking from the seat!
Although this is unusual for this type of a leak, this would indicate internal part failures. Possibly the solenoid, air gap, etc.
Unfortunately the bidet would have to come in for repairs to resolve. Please make sure to discontinue use while experiencing water leaking.
Please reach out to us at email@example.com for repair support. Please makde sure as well to include your Proof of Purchase for warranty validation.
Source: Water Leak