Dec 21, 2018 - 01:41 PM
Thank you for contacting Biobidet Support.
We would like to help you with this problem but may require additional support.
You may have a slight angle of the bidet while it is laying on your toilet. You may be able to add shims under the bidet attachment or washers to level out the bidet. This "may" be why the toilet ring and lid are not fully closing.
If you need further assistance, please contact us further at email@example.com to open a ticket.
Dec 26, 2018 - 06:25 AM
For further assistance, please contact us with photos of your attachment placement at firstname.lastname@example.org. We would like to see overall placement, a side view showing the flush fit, as well as the attachement installed without the seat/lid.
Bio Bidet Customer Support