Aug 13, 2018 - 01:43 PM
I'm sorry to hear you are having issues with your now flow faucet!
The sensor not responding, check to make sure the dial on the black control box is fully turned clockwise for the automatic mode and in no way open to the manual mode.
If you are still having issues please contact us further at:
Please provide Proof of Purchase so we can validate your warranty.
Source: Flow Faucet