With an issue like this, I would suggest you call in to our service line at (847)-458-2334 and have our support technicians assist you with the problem. Our phones are available Monday-Friday from 9:00 a.m. to 5:00 p.m. (CST). We do carry replacement parts but we would need to find out exactly what the issue is.
BBC Innovation Corporation
7900 S Route 31
Crystal Lake, IL 60014
Phone: (847) 458-2334
Fax: (847) 854-1296 www.biobidet.com