Jan 27, 2016 - 08:28 AM
Thank you for the inquiry.
I'm sorry your BB1000 is not working properly. Please check to make sure the drain isn't open. This can be done by sliding the unit off the base and sliding it back on until you hear a "Click" sound. This will allow the unit to fill with water and warm it. It will also spray the water on demand as it should.
Please feel free to contact us for any other questions.
Bio Bidet Support Team